Emergency Garage Door Repair on Long Island
A garage door that won't close at night, a spring that snapped with a bang, a car trapped behind a door that won't move. Call us first: we tell you what is safe to do right now, often fix the problem with you on the phone, and send a technician the same day when one is available.
- Same day — When a technician is available
- $0 — Weekday service call
- From $75 — Repairs
- 27 years — Of experience
Is it a real emergency? A quick check
Most garage door "emergencies" are urgent, not dangerous, as long as nobody touches the parts under tension. The table shows what usually causes each problem, what to do in the next few minutes, and what the fix starts at. These are our regular prices; an urgent visit does not change the price of the parts.
| What happened | Usual cause | Do this now | Fix starts at |
|---|---|---|---|
| Loud bang, door will not open | Broken torsion spring | Leave it closed, unplug the opener, do not lift it | One spring $275 · pair $475 |
| Door stuck open at night | Cable off the drum, sensors, off track | Check sensors and lock button; never force it down | Cables $195 · off-track reset $175 |
| Car trapped inside | Spring, cable or opener failure | Pull the red release only if the springs are intact | Depends on the cause |
| Door hanging crooked | Snapped or slipped lift cable | Stop using it; keep everyone clear of the door | Cables from $195 a pair |
| Opener hums, door does not move | Broken spring or stripped gear | Look at the spring first; do not keep pressing the button | Gear kit $225 |
| Door hit by a car | Bent section or track | Do not run the opener | Section from $250 · track $125 |
The first ten minutes
- Unplug the opener or switch off its breaker, so nobody presses the button by accident.
- Keep children, pets and cars away from the door. A door with a broken spring or cable can drop.
- Do not lift a door with a broken spring and do not loosen anything at the bottom corners: the bottom brackets hold the cables under full tension.
- Take a photo or short video of the springs above the door and of each side, and send it to us. It often tells us exactly which parts to bring.
- Call 1-800-336-9270. Tell us if a car is trapped or the door is stuck open, so we can plan around it.
Getting a car out when the door won't open
If the springs are whole and the door is only stuck because of the opener or a power outage, pull the red emergency release cord and lift the door by hand; it should feel light and stay up halfway. If a spring is broken, the door can weigh well over a hundred pounds and may fall: do not try. Call us, and we will tell you honestly how soon a technician can be there. The step-by-step guide for power outages is on opening the door without power.
Can it wait until tomorrow?
Often, yes. A closed door with a broken spring is secure: unplug it and book the first appointment. A door stuck open is a security problem, so tonight matters more; check the reasons a door won't close first, because a dirty sensor or the lock button on the wall control fixes it more often than you'd think. A door hanging crooked on one cable should not be used at all until it is repaired.
When we can come, and what it costs
| When | Availability | Service call |
|---|---|---|
| Sunday–Thursday, 7 AM–7 PM | Regular appointments, same day when a technician is available | None on weekdays · $39 on Sunday |
| Weekday evenings after 7 PM | When a technician is available | $69 |
| US holidays | When a technician is available | $69 |
| Friday | Until 2 hours before Shabbat | None |
| Shabbat and Jewish holidays | Closed. After they end, we answer the phone and help with urgent problems when a technician is available | — |
These are our real hours, written down so you know exactly what to expect before you call. An urgent job gets the same written price and the same warranty as any other: 3 years on repairs and 5 years on spring replacement.
Help on the phone before anyone drives over
Remote batteries, the lock button, blocked sensors, a tripped outlet and a door left in manual mode cause a lot of after-hours calls, and every one of them takes two minutes on the phone. Our help by phone guide lists the checks, and we will walk you through them when you call, at no charge.
Emergency repairs all over Nassau and Suffolk
We cover Long Island from the Queens border to central Suffolk, including Valley Stream, the South Shore, Long Beach, Levittown, Hicksville, Massapequa, Great Neck, Syosset and Bay Shore. See all areas we serve, the full repair price list, or how to choose a garage door company you can trust in a hurry.
Emergency questions
Is there an emergency garage door company near me on Long Island?
Yes. 1 Stop Garage Door is a family-owned Long Island garage door company that handles urgent jobs all over Nassau and Suffolk, the same day when a technician is available. Call 1-800-336-9270; many problems are solved on the phone before anyone drives over.
How much does emergency garage door repair cost on Long Island?
The parts and labor cost the same as any other repair: repairs from $75, one torsion spring from $275, a pair from $475, cables from $195 a pair. Only the service call changes: none on weekdays, $39 on Sundays and $69 after 7 PM and on holidays.
Is a broken garage door spring an emergency?
It is urgent but rarely dangerous if you leave the door alone. Keep the door closed, unplug the opener and do not try to lift it. If your car is trapped inside or the door is stuck open, tell us when you call so we can plan the visit around it.
Can a garage door technician come at night?
On weekdays our appointments run until 7 PM, and evening visits after that are possible when a technician is available, with a $69 service call. Call first: we tell you honestly whether someone can come tonight or first thing in the morning.
What if my garage door breaks on Saturday?
We are closed on Shabbat and on Jewish holidays. Leave the door closed and unplugged, send us a photo, and call after Shabbat ends: we answer the phone and help with urgent problems when a technician is available.
How do I secure a garage door that will not close?
First check the safety sensors, the wall-control lock button and the remote battery. If the door is off its track or a cable snapped, do not force it down; block the opening with a car if you can and call. We often walk people through it on the phone.
Last updated: November 2026.